How We Automated 80% of Customer Support Emails (Without Hiring Anyone)
Support emails will eat your entire morning if you let them. What starts as 10 emails becomes 40. Suddenly you're spending 2 hours a day in your inbox instead of building your business. And it only grows with your customer base—whether you're ready or not.
We built AI Support Agent to fix this for ourselves first, then packaged it for everyone else.
Why Most "AI Support" Fails
Most AI support solutions auto-reply with robotic responses that miss context and frustrate customers. You've seen them: generic answers, chatbots that loop forever, copy that sounds like it was written by a machine. Customers hate it.
The opposite—fully manual support—doesn't scale. So what's the answer?
The Middle Ground: AI Drafts, You Approve
AI Support Agent handles 80% of the work while you keep 100% control:
- Customer sends email → System captures it
- AI analyzes → Searches your knowledge base
- High confidence? → Creates a draft for your review
- Low confidence? → Escalates to you via Telegram with context
You're not removing yourself. You're removing the repetitive work of reading every email from scratch, searching for answers, and writing the same responses over and over.
What This Actually Looks Like
Before AI Support Agent:
- Wake up to 23 support emails
- Spend 2 hours reading, researching, responding
- Finally start actual work at 11am
After:
- 18 emails have draft responses ready (3 minutes to review)
- 5 escalated to Telegram with AI summaries
- Done in 20 minutes, working by 9am
That's 90 minutes back every single day.
Real Examples
High Confidence (Draft Ready)
Customer asks: "What's your refund policy?"
AI drafts: "Hi! Our refund policy allows returns within 30 days for unused items. Reply with your order number and I'll get that started."
You: Review, send. 10 seconds.
Low Confidence (Escalated)
Customer says: "I ordered blue but got green and I'm leaving for vacation tomorrow"
Telegram alert: "🚨 Order mismatch + time-sensitive. Confidence: 0.4"
You: Handle personally with full context already provided.
The AI knows its limits. That's the key.
Who This Is For
- E-commerce handling order/refund questions
- SaaS founders handling bugs and feature requests
- Service businesses quoting and booking
- Anyone answering the same emails repeatedly
Who This Isn't For
- High-touch sales
- Regulated industries
- Fewer than 5 emails/day
What You Get
Standard ($49): Gmail + Outlook workflows, knowledge base integration, Telegram alerts, Google Sheets logging
Pro ($99): Everything above + PostgreSQL logging, Telegram Response Handler (reply to escalations directly from Telegram)
Both one-time purchases. No subscriptions.
The Math
Hiring a VA: $600-1,000/month
Your time: 2 hours/day × your hourly rate
AI Support Agent: $49-99 once
Pays for itself in the first week.
What It Won't Do
- Auto-send without your approval (unless you enable it)
- Handle phone or chat (email only)
- Replace all human interaction (complex issues still need you)
It's a tool, not a replacement. Handles the repetitive 80% so you can focus on the important 20%.
Getting Started
- Import workflows into n8n
- Connect your credentials (Gmail/Outlook, OpenAI, Pinecone)
- Add your knowledge base and go live
Most people are running within 1-2 hours.
If you're getting 10+ support emails a day and still answering them manually, you're leaving hours on the table every week.
AI Support Agent
AI drafts responses. You keep control. Save hours every day.
Start Today — Take Back 90 Minutes Tomorrow